Find quick answers about our immersive group activities, including tips, logistics, and what to expect on the day. Still have a question? View our full FAQs or contact us.
What's the minimum group size?
Bookings are for a minimum of 8 players, and our games work well for any size from 8 up to 24. If fewer than 8 turn up on the day, we'll do our best to run a reduced version of the experience, but with fewer than 6 we can't run it at all. If your numbers drop, rescheduling with at least 48 hours' notice is usually the better option. There's no minimum spend beyond this.
What time should we arrive?
Please arrive together at your start time, or no more than 5 minutes before. Our foyer is small and we don't have a waiting area or bar, so please don't arrive earlier than that. If you'd like to meet up beforehand, there are plenty of cafés and bars nearby.
What happens if we're late?
Please be on time. Late arrivals cut into your game time, and sessions can't be extended because another group is usually booked straight after. If a few people are running late, we'll add them to the game as soon as we can, though they may need to wait briefly. Anyone arriving more than 15 minutes late can't take part, and no refund is given.
Can we change the number of people after booking?
Adding people is easy: email info@team-machine.co.uk any time up to the day itself and we'll send a payment link for the difference, subject to space. If fewer people come, you don't need to tell us, but bookings are charged for the numbers booked, so we can't refund unused places. Please keep our minimum of 8 players in mind.
Can I pay a deposit or hold a date without paying?
For standard bookings, no: a date is only secured once it's paid for in full. For very large groups, corporate events or bespoke packages, we may be able to agree a deposit, with the balance due no later than 7 working days before your event. Not sure of final numbers? Book for the people you know are coming and add more later, subject to availability and room capacities.
Do you offer any discounts?
Yes. Students get 10% off with code STUDENT10 and Blue Light workers get 10% off with code BLUELIGHT10. Codes need to be applied at checkout and can't be added after you've paid. If you're booking multiple sessions or regular events, ask us about bulk discounts.
Are there any booking fees or hidden charges?
No. There are no booking fees or service charges. Optional extras such as room hire, catering and party bags are priced separately, so you only pay for what you add.
