Last updated: 21 May 2026
This Privacy Policy explains how Team Machine LTD collects, uses and protects personal information.
Team Machine LTD is a company registered in Scotland under company number SC837687.
Our registered and trading address is:
BF05, 25 Nicolson Square, Edinburgh EH8 9BX
Email: info@team-machine.co.uk
We may collect and use the following personal information:
We ask that you do not provide medical information unless it is relevant to your participation or accessibility requirements.
Where you choose to provide health, accessibility or similar information, we use it only to help assess suitability, make reasonable adjustments, support safety and manage your booking.
We collect personal information when you:
We may also receive information from booking platforms, payment providers, corporate organisers or third-party package providers where they are involved in your booking.
We use personal information for the purposes set out below.
We use names, contact details, booking details, payment status and correspondence to manage bookings, confirm attendance, respond to enquiries, reschedule bookings, process refunds where applicable and provide customer service.
Our lawful basis is usually that this is necessary for our contract with you or to take steps before entering into a contract.
We may use information about accessibility needs, participation requirements or relevant health information that you choose to share so that we can help manage safety, assess suitability and consider reasonable adjustments.
Our lawful basis may be consent, legitimate interests, legal obligation, or substantial public interest depending on the context and the type of information provided.
We may use waiver or acknowledgement information to record that participants have received and accepted safety information.
Our lawful basis is usually legitimate interests, legal obligation, or the establishment, exercise or defence of legal claims.
We use payment confirmation information, invoice details and transaction records to process payments, manage accounts, prevent fraud and comply with tax and accounting obligations.
Our lawful basis is contract, legal obligation and legitimate interests.
We may take team photos at the end of the experience.
We will ask before taking or using photos for promotional purposes.
Where we use identifiable photos for marketing, our lawful basis will usually be consent.
You can withdraw consent for future use at any time by contacting us at info@team-machine.co.uk.
We may send marketing emails where you have opted in or where the law allows us to contact you about similar services and you have not opted out.
You can unsubscribe from marketing at any time.
Our lawful basis is consent or legitimate interests, depending on the type of marketing and how we collected your details.
We may use website and technical information to operate, secure and improve our website, understand how people use it and measure marketing performance.
Our lawful basis is legitimate interests or consent where required by law.
We may use cookies and similar technologies on our website. Some cookies are necessary for the website to work properly. Other cookies, such as analytics or marketing cookies, may require your consent.
Where required, you can manage cookie choices through our website cookie banner or settings tool.
We may share personal information with:
We only share personal information where we have a lawful reason to do so.
Some of our service providers may process personal information outside the UK.
Where this happens, we will take steps designed to ensure that appropriate safeguards are in place as required by data protection law.
We keep personal information only for as long as necessary.
As a guide:
These periods may change depending on the circumstances, legal requirements or advice from our insurers or professional advisers.
Under data protection law, you may have rights including the right to:
These rights do not apply in every situation.
To exercise your rights, contact us at info@team-machine.co.uk.
You can also contact the Information Commissioner’s Office at ico.org.uk.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
No system can be guaranteed to be completely secure, but we aim to use appropriate organisational and technical measures for the type of information we hold.
If you are a booking organiser, you must share relevant privacy information with members of your group where you provide their personal information to us or where you ask them to complete a waiver, attend an experience or take part in a package.
We may update this Privacy Policy from time to time.
The latest version will be made available on our website and can be provided upon request.
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