Find quick answers for our most commonly asked questions...
What's your cancellation policy?
Because each booking is for a specific date and time, bookings are non-refundable. You can reschedule free of charge by emailing info@team-machine.co.uk at least 48 hours before your start time, subject to availability; with less notice we will be unable to move the booking. Full details are in our terms and conditions, and your statutory rights aren't affected.
Where are you, and how do we find the entrance?
We're at BF05, 25 Nicolson Square, Edinburgh EH8 9BX, on the basement level of the Methodist Church on the corner of Nicolson Square. When you arrive, follow the signs for Team Machine and ring the buzzer.
How do we get there, and is there parking?
We're a 5 to 10 minute walk from Edinburgh Waverley Station and the city centre, and across the road from the Surgeons' Hall bus stops. There's no parking on site, but there's a paid car park next door. We recommend arriving on foot or by public transport.
Can we change the number of people after booking?
Adding people is easy: email info@team-machine.co.uk any time up to the day itself and we'll send a payment link for the difference, subject to space. If fewer people come, you don't need to tell us, but bookings are charged for the numbers booked, so we can't refund unused places. Please keep our minimum of 8 players in mind.
Do you sell gift vouchers?
Yes. We don't sell them online yet, but get in touch and we'll create one for you. Vouchers are valid for 12 months from purchase, can be used towards eligible bookings and can't be exchanged for cash.
Is the venue wheelchair and pushchair accessible?
Our usual entrance is a single flight of exterior stone steps, but we can provide level access if you let us know in advance. Please email info@team-machine.co.uk before your visit. There's an accessible toilet on site.
