FAQs

Frequently Asked Questions

Find answers to our most commonly asked questions.
Choose a topic below:

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About Team Machine

Is Team Machine an escape room?

What happens in Synergy 1.0?

What happens in Spy Academy?

Will we be playing with people we don't know?

Is there a real AI in Synergy 1.0?

What happens if we don't finish in time?

Can we play again if we've done it before?

Will a member of staff be with us?

Are we locked in?

Can I see the venue before booking?

How are you connected to Escape The Past?

Where can I see reviews or videos?

Booking & Payment

How much does it cost?

Can you host groups of more than 24?

What's the minimum group size?

Can you invoice our company?

Do your prices include VAT, and can we get a VAT receipt?

How do I book, and how far ahead should I book?

Can I pay a deposit or hold a date without paying?

Do you offer any discounts?

Do you sell gift vouchers?

Are there any booking fees or hidden charges?

How can I pay?

When are you open?

How quickly will you reply to my enquiry?

Changes & Cancellations

What's your cancellation policy?

Can we change the number of people after booking?

What if we can't make it because of illness, weather or travel problems?

What happens if you have to cancel?

Ages & who it's for

What's the minimum age to take part?

What age is Synergy 1.0 suitable for?

What age is Spy Academy suitable for?

Which experience suits a mixed-age family group?

Is it good for groups who don't know each other well?

Can people come along just to watch?

Is there an upper age limit?

Do you host school, youth or community groups?

Do you need to speak English to take part?

Ages & who it's for

How physical is it?

What safety measures do you have in place?

Is Synergy 1.0 scary or intense?

Is Spy Academy too scary or loud for younger children?

Is the venue wheelchair and pushchair accessible?

Can people with disabilities take part?

Is it suitable for people with epilepsy or other health conditions?

Can I take part if I'm pregnant?

Are your experiences suitable for neurodivergent guests?

Is the game colourblind-friendly?

Are assistance dogs welcome?

On the day

How long should we allow for our visit?

Where are you, and how do we find the entrance?

How do we get there, and is there parking?

What time should we arrive?

What happens if we're late?

Can we have a drink before we play?

What should we wear?

Is there somewhere to leave coats and bags?

Are there toilets?

Can we take photos and videos?

Who do I contact on the day if there's a problem?

Can we smoke or vape at the venue?

Kid's Parties

How many adults need to come to a kids' booking, and do they pay?

What's included in a kids' party?

How does party room hire work?

Can we bring our own food and birthday cake?

What's included in the kids' party catering?

Is the party food suitable for children with allergies or special diets?

What's in a Spy Academy party bag?

Can we drop children off and leave?

Will photos of my child be taken or shared?

Can we decorate the party room?

Do we need to tidy up the party room?

Is there food for the adults at a kids' party?

Will someone host the party for us?

Can I cancel party catering or party bags?

Work Events

Can Synergy 1.0 be part of an away day or offsite?

Can you add a facilitated team-building element?

Do you host Christmas parties?

Have you worked with organisations like ours?

Can you tailor the event or send a formal proposal?

Is there Wi-Fi?

Stag, Hen & celebrations

Do you offer anything special for stag and hen parties?

Can we come in fancy dress?

Food, drink & room hire

Can we go for food or drinks afterwards?

What catering can you provide for adult groups and work events?

Can we hire a room before or after our experience?

Can we bring our own food and drinks?

Can you cater for allergies and dietary requirements?